Papatoetoe-Family-Doctors

Primary care

Consultations to patients of all ages
We offer a full range of primary care consultations to patients of all ages. We pride ourselves on being able to assess your needs, advise the best service and help you navigate >the confusing maze of sub specialties that is modern health care.

Initial assessment and referral to the most appropriate service, as required.

Driving, insurance and diving medicals.
ACC services, Minor surgery,  Punch biopsy, Ear syringe, Skin check, Liquid Nitrogen, IV Infusion and Phlebotomy services (blood taking).

Heart, diabetes, cervical, breast, bowel, prostate and STD checks.

Regular reviews of chronic conditions to optimise treatment and minimise the impact on your life.

Blood pressure, immunisations, travel vaccinations, dressings, pregnancy & STI testing, wart removal, cervical smears, health checks.

Age and family-appropriate check ups.

Multiple services based on quite a few criteria but they include:

  • Stop Smoking
  • ECG
  • Weight loss clinics 
  • Zoledronate IV infusion
  • Iron infusion
  • and many more… 

Health Coach &
Health Improvement Practitioner (HIP)

We are thrilled to be a part of a nationwide initiative offered by Te Tumu Waiora. This fully-funded service aims to support our registered patients with mental health, social, or long-term health issues. Our Health Improvement Practitioners are qualified and experienced mental health professionals who have received specialized training in the Te Tumu Waiora primary care mental health models. Additionally, our Health Coaches provide self-management support to work alongside you and your whanau to help you achieve your unique healthcare potential, tailored to your specific needs.

TeTumuWaiora logo6 - Papatoetoe Family Doctors

Repeat Prescription

Each GP surgery or primary care practice will have its own procedure for repeat prescribing but the following rules are common to most, if not all. Patients who are well-known to the practice who have a stable condition like asthma, hypertension or diabetes could be allowed to get a repeat prescription for up to six months. Repeat prescriptions are never given to patients who are not known to the practice and there is probably a blanket ban on repeats for narcotics and other drugs that could be misused as doctors are expected to monitor these drugs carefully.

Please allow up to 48 hours for us to arrange your prescription. You can order your repeat prescription by contacting our team by phone at 09 278 2578 to arrange a repeat prescription or log in to your Patient Portal. Once your prescription is processed, you will receive a text message.

When a prescription request is declined, we will contact you directly via phone or text message to discuss the next steps.

For urgent requests, we recommend calling our team directly. We suggest keeping enough supplies to avoid disruptions while we try our best to fulfill your request.

VIRTUAL CONSULTATION

See your doctor at the comfort of your own space wherever you are.

This service is currently unavailable to casual or unenrolled patients.

  • The current supported browsers are Chrome and Mozilla Firefox. Internet Explorer/Edge is not supported.
  • We are now able to do ACC and WINZ certificates through video consultations.
  • The fees for phone/video appointments is the same as regular face-to-face consultations, they can be found here.
  • Once you have been given an appointment time, click on the link provided, a ‘Doxy.me’ page will open
  • Enter your name in the box to let the Doctor know you are in the virtual waiting room
  • Your Doctor will start the Video Consultation when they are ready

Helpful Tips to Understand Virtual Consultations What is a virtual consultation?

Virtual Consultation refers to the practice of caring for patients remotely when the provider and patient are not physically present with each other.

To have a video consult, you will need a computer or laptop with a camera, a tablet or a smart phone. You will also need a good internet connection. You can use data, but WIFI will give you a better call quality. If you cannot make a video call, your doctor or nurse will talk to you on the phone.

We will advise you whether this option is available for your consult, or this option may be available to you via your online or phone booking system. If you have booked in for a video consult, your practice will provide you with a unique link to your provider’s online waiting room. If you have booked in for a phone consult, it is important you are contactable on the number provided at that time.

Your information will not be stored in the video consult platform or phone. Your health practitioner will take notes in the same system used during in-person consults. Only you and your health practitioner will see your appointment, so your sessions are private, and none of your information is stored. Since virtual consults will take place from your own device and home environment, you also have a role to play in keeping yourself safe online. Follow the guides from CERT NZ and these tips and advice for good online safety habits.

This is what you can do to make to make sure your virtual consult works best for you:

  • Write down what you want to discuss and have a pen and paper available in case you need to write anything down.
  • Consider your privacy – choose somewhere private where you can talk freely and safely. If others are present, let your health practitioner, you can also use the chat function.
  • Hands-free devices offer a better call experience. If you are using a smartphone or tablet, find a way to prop it so you can move around freely
  • Make sure there is no one else streaming information while you are having your consult (if someone is watching a video on the wi-fi network you are using, your video quality may poor)
  • Visit the online waiting room 5-10 minutes before your appointment time, check in and test your audio and video. Your health practitioner will start the call when they are ready. 6. Check you are clear about instructions for medication, work certificates, blood or other tests, self-care advice at home, and warning signs you need to seek further care.

Your health practitioner can prescribe/ arrange medication in all consults. They will send your prescription to your local pharmacy. Pharmacies are open for you to go and collect your medications. Some pharmacies may have a delivery option available – check if your pharmacy has this option available.

The cost will be the same as if you were visiting your medical centre.

PATIENT PORTAL

MyIndici is a patient portal service that enables you to access your health information quickly and conveniently. When you enrol with our practice, you can request access to your patient portal. This service is fully funded as part of your enrolment, offered in collaboration with your GP, and is designed to save you time. You can log into MyIndici from anywhere and at any time using an internet-enabled device, or download the app to your device from the Apple/Google store.

What can I do with Indici?

Make appointments with your GP or Nurse

  • Order repeat prescriptions 
  • Access the records held by your GP, including medical history, regular medications, and immunisations
  • Access the consultation notes your doctor makes about your visits
  • Monitor your test results
  • Obtain a list of scheduled events (due dates for check-ups and follow up care)

Please note:
The portal is NOT to be used for urgent health matters. For emergencies or life-threatening problems, please call 111 or go to the nearest hospital emergency room. Other urgent requests please telephone or visit your practice.

Myindici app Available on App Store
MyIndici Test Result

Accessing Test results

After your appointment with our doctors, you may need to undergo some medical tests. We recommend that you log in to your patient portal to view your test results. Your test results will be available on the portal once our doctor reviewed and filed them. If your test results show any significant abnormalities, we will contact you as soon as possible. Our team may ask you to come in for a follow-up or review consultation if necessary.

FEES

Standard Consultations
(15-minute appointment) with the GP

ANY ADDITIONAL SERVICES OR PROCEDURES GIVEN DURING/AFTER CONSULTATION MAY INCUR EXTRA CHARGES.
PLEASE ASK OUR STAFF FOR MORE DETAILS.
Correspondence/Referral/Forms: $10

  • Repeat script request will be available after two working days depending on the doctor’s schedule. Please check our timetable.
  • Repeat prescription fee is $17, Last minute urgent prescription request is $19
  • Follow-up consultations will incur the same charges
Please book a double appointment if you have more than one problem to discuss with our doctor as this will help us to run the clinic efficiently and avoid unnecessary longer waiting times.
 
Consultations taking longer than the standard consultation time of 15 minutes will by liable for a surcharge. Any special procedures will also be liable for a surcharge. 
 
Every effort is made to keep the charges for standard consultations as low as possible. Therefore it has become necessary to charge account fee of $5 if payment is not made at the time of consultation.
 

ACC – Additional charges may apply for materials and more complex consultations.

Please note:
  • Payment is expected at the time of consultation.  Accounts unpaid at the end of the day will have an administrative fee of $5 added. We do not accept Credit Cards.
  • Did Not Attend Appointment (DNA) charges: If you fail to attend an appointment and have not advised the clinic 30 minutes prior to the appointment time, there will be a DNA charge added to your account.
  • DISCLAIMER: All fees on this website are subject to change without notice. While we make every effort to provide you the most accurate, up-to-date information, occasionally, one or more items on our website may be incorrectly priced and we sincerely apologise for any inconvenience caused.

For more info regarding eligibility please visit: health.govt.nz
Please feel free to ask our helpful staff for further information.

Community Services Card

The Community Services Card can help you and your family with the costs of health care. You’ll pay less on some health services and prescriptions simply by showing your card.

Please select your preferred payment option.

Internet banking

Direct debit

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The enrolment process will take 7 – 14 working days.
We do not take urgent appointment for newly enrolled patients at the moment.

You will receive a notification email once your enrolment has been processed successfully.