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Health services · Papatoetoe GP clinic

Everything you need for your health — all under one roof in Papatoetoe.

As a Cornerstone-accredited GP clinic with ProCare PHO, we offer a full range of primary health services for patients of all ages — from everyday consultations to chronic condition management, mental wellbeing support, and telehealth. Enrolled patients access lower fees and a growing suite of fully funded services.

General practice
Mental wellbeing
Preventive care & screening
Procedures & ACC
Patient portal
Telehealth
Fees

General practice

Your GP is your first point of contact for all health concerns. Our doctors take time to understand you as a whole person — not just your symptoms — and guide you through the right care, referrals, and specialist pathways when needed. We see patients of all ages and backgrounds.

General consultations

Standard 15-minute appointments for illness, injury, advice, and referrals. Book a double slot if you have more than one concern.

Child & family health

Well child checks, immunisations, and family care. GP visits are free for all enrolled patients under 13.

Medicals & certificates

Driving, insurance, and diving medicals. Sick leave certificates and occupational health documentation.

Specialist referrals

We assess your needs and refer you to the right specialist — helping you navigate the healthcare system with confidence.

Women's health

Cervical smears, pregnancy testing, STI testing, contraception, and HPV screening — all in a safe, comfortable environment.

Travel health

Pre-travel consultations, travel vaccinations, and advice for staying healthy on international trips.

Mental wellbeing support

We believe mental health is health. Alongside your GP, our clinic has a dedicated team of wellbeing specialists available to enrolled patients — at no extra cost. Whether you’re dealing with anxiety, stress, a long-term condition, or life challenges, we’re here with you.

Health Improvement Practitioners (HIPs) - Funded

Qualified mental health professionals trained in Te Tumu Waiora primary care models. Short-term, solution-focused support available to all enrolled patients.

Health Coaches - Funded

Personalised self-management support for you and your whānau — helping you set goals, build healthy habits, and achieve your health potential.

Te Tumu Waiora - Funded

A nationwide initiative we’re proud to be part of. Fully funded support for registered patients dealing with mental health, social challenges, or long-term health conditions.

Clinical Pharmacist & Health Navigator

Here Toitū — our Health Navigator helps you understand your medications, connect with community services, and navigate health and social support.

Not sure where to start?

Talk to your GP at your next appointment. They’ll help connect you with the right support — whether that’s a Health Coach, HIP, or a referral to specialist mental health services. You don’t need a separate referral to access most of our wellbeing team.
Book an appointment to discuss

Preventive care & health screening

Prevention is always better than cure. Our enrolled patients have access to funded screening programmes for some of New Zealand’s most common and preventable conditions. We pro-actively check in, catch issues early, and help you stay ahead of your health.

Cardiovascular screening - Funded

Heart health checks to assess risk factors including blood pressure, cholesterol, and diabetes markers — especially important for Pacific and Māori communities.

Diabetes screening & management

Diagnosis, monitoring, and regular reviews for Type 2 diabetes. We also run community workshops to help patients and whānau manage diabetes at home.

Cancer screening

Cervical, breast, bowel, and prostate screening. We help you understand what’s recommended for your age and family history.

Immunisations - Funded

Childhood and adult immunisation to the NZ schedule. Flu vaccinations available to enrolled and non-enrolled patients each year.

Chronic condition management

Regular reviews for asthma, COPD, hypertension, and other long-term conditions — to optimise your treatment and reduce impact on daily life.

Repeat prescriptions

Enrolled patients with well-managed, stable conditions can request repeat medication supply for up to six months via MyIndici. $18 per request.

Telehealth — see your doctor from home

Can’t make it into the clinic? We offer video consultations via Doxy.me during clinic hours — same care, from wherever you are. After hours, enrolled patients can access CareHQ telehealth 7am–10pm, seven days a week, directly through the MyIndici patient portal.

Video consultations (clinic hours)

Book a virtual appointment via our online system. Your doctor will start the video call in Doxy.me at your appointment time — no app download needed. Same fee as an in-person visit.
Papatoetoe Family Doctors
Papatoetoe Family Doctors

CareHQ after-hours telehealth - Via Portal

Available to enrolled patients 7am–10pm daily. Access CareHQ through your MyIndici patient portal. Southern Cross members can book via the MySouthernCross app and may be eligible for a free consultation.

What you need for a video call

A smartphone, tablet, or computer with a camera and a stable internet connection (WiFi preferred). Find a private space where you can speak freely. Write down your questions beforehand, and join the waiting room 5–10 minutes early.

Minor procedures & ACC

Many procedures that would otherwise require a hospital visit or specialist referral can be handled right here at our clinic — saving you time and reducing wait times. We’re also ACC-registered for injury treatment and minor accident care.

Minor surgery

Skin lesion removal, mole biopsies, punch biopsies, and ingrown toenail surgery — performed in-clinic by our doctors.

Skin checks & liquid nitrogen

Full skin checks and cryotherapy (liquid nitrogen) for wart removal, sun spots, and benign skin lesions.

ACC injury treatment

We’re an ACC-registered practice. Additional charges may apply for materials and complex consultations — ask reception for details.

Ear syringing

Safe, in-clinic ear wax removal using ear syringing — a quick procedure for blocked ears and hearing discomfort.

Phlebotomy (blood tests)

Blood draws for lab testing done in-clinic. Results are sent directly to your GP and accessible through MyIndici.

IV infusion

Intravenous infusion services available where clinically indicated — speak to your GP to discuss whether this is appropriate for you.

MyIndici patient portal Free for enrolled patients

MyIndici puts your health in your hands. As an enrolled patient, you get free access to a secure online portal and mobile app — so you can manage appointments, view results, and request prescriptions without calling reception.
Book

Appointments online

Book, reschedule, or cancel appointments at any time from your phone or computer

Request

Repeat prescriptions

Request ongoing medications online — $18 for enrolled patients. No phone call needed.

View

Test results & records

Access your lab results, medical history, immunisation records, and GP consultation notes
Connect

After-hours CareHQ

Book CareHQ telehealth 7am–10pm daily via the portal when the clinic is closed

How to get access

Ask reception to activate your MyIndici account when you next visit, or mention it when you enrol. You’ll receive a confirmation email with instructions. The app is available on Apple App Store and Google Play.

Note: the portal is not for urgent health matters — for emergencies, call 111.

Visit fees

Enrolled patients receive government-subsidised fees. The table below shows standard consultation fees. Extended consultations (over 15 minutes) or appointments with more than one issue are charged at double rate — please book a double slot when booking.

Enrolling is free and takes 5 minutes — enrolled patients pay significantly less at every visit. Find out how to enrol →

Standard consult - Mon – Fri

Age 0–13

Standard

FREE

With CSC

FREE

Nurse consult
$15

Age 14–17

Standard

$13

With CSC

$13

Nurse consult
$15
Age 18+
Standard

$29

With CSC

$19.50

Nurse consult
$15
First visit – Weekdays only

0–13 yrs

FREE

14–17 yrs

$19.50

18+ no CSC
$65
18+ with CSC
$45

Weekend consult - Saturday surcharge applies

Age 0–13

Standard

$10

With CSC

$10

Nurse consult
$25

Age 14–17

Standard

$23

With CSC

$23

Nurse consult
$25
Age 18+
Standard

$39.50

With CSC

$29.50

Nurse consult
$25
Non-enrolled patients pay full casual rates. Enrolling is free — once enrolled you’ll pay significantly less at every visit. Enrol now →

Casual patient - Eligible for NZ public funding

Age 0–5

Standard

FREE

With CSC

FREE

Nurse consult
20

Age 14–17

Standard

$45

With CSC

$30

Nurse consult
$15

Age 18+

Standard

$75

With CSC

$55

Nurse consult
$15
Enrol & save

Enrolling is free. As an enrolled patient, an 18+ visit drops from $75 to $29 — saving $46 every time.

Enrol now — it’s free →

Visitor / overseas patient Not eligible for NZ public funding

Age 0–5

GP visit

$40

Nurse consult
$35

Age 6–17

GP visit

$60

Nurse consult
$35

Age 18+

GP visit

$85

Nurse consult
$35
Eligibility check

Not sure if you’re eligible for public funding? Check at health.govt.nz →

  • Saturday visits incur a $10 surcharge.
  • ACC consultations may include additional charges depending on materials or complexity.
  • Payment is required at the time of consultation. A $5 admin fee applies to any account unpaid by the end of the day.
  • Missed appointments without at least 30 minutes’ notice may incur a Did Not Attend (DNA) fee.
  • Correspondence services (e.g. prescriptions, forms, medical certificates) may incur additional fees.
  • Fees are subject to change.
  • Nurse consults are not government-funded, so free paediatric rates do not apply to nurse appointments.
  • CSC = Community Services Card — reduces fees for eligible NZ residents. All fees are subject to change. Payment is due at time of consultation.
Enrol to access lower fees
Check NZ eligibility at health.govt.nz

Contact us

Papatoetoe Family Doctors

Mon–Fri 8:30am–5pm
Sat 9am–1pm

2/65 Saint George Street, Papatoetoe,
Auckland 2025, New Zealand

Papatoetoe Family Doctors is a licensed NZ general practice registered with the Medical Council of New Zealand. We do not sell or dispense prescription medications online. All prescriptions are issued by our registered medical practitioners during consultations only, in accordance with the Medicines Act 1981. For medical emergencies, call 111.
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The enrolment process will take 7 – 14 working days.
We do not take urgent appointment for newly enrolled patients at the moment.

You will receive a notification email once your enrolment has been processed successfully.

I understand

New Patient Enrolment – Holiday Notice

Due to the New Year holiday period, new patient enrolments are temporarily on hold.

Enrolment processing will resume after we reopen. Once processing restarts, it may take 7–14 working days to complete.

 

Thank you for your understanding and patience.