General consultations
Standard 15-minute appointments for illness, injury, advice, and referrals. Book a double slot if you have more than one concern.
Health services · Papatoetoe GP clinic
Everything you need for your health — all under one roof in Papatoetoe.
As a Cornerstone-accredited GP clinic with ProCare PHO, we offer a full range of primary health services for patients of all ages — from everyday consultations to chronic condition management, mental wellbeing support, and telehealth. Enrolled patients access lower fees and a growing suite of fully funded services.
General practice
Your GP is your first point of contact for all health concerns. Our doctors take time to understand you as a whole person — not just your symptoms — and guide you through the right care, referrals, and specialist pathways when needed. We see patients of all ages and backgrounds.
Child & family health
Well child checks, immunisations, and family care. GP visits are free for all enrolled patients under 13.
Medicals & certificates
Driving, insurance, and diving medicals. Sick leave certificates and occupational health documentation.
Specialist referrals
We assess your needs and refer you to the right specialist — helping you navigate the healthcare system with confidence.
Women's health
Cervical smears, pregnancy testing, STI testing, contraception, and HPV screening — all in a safe, comfortable environment.
Travel health
Pre-travel consultations, travel vaccinations, and advice for staying healthy on international trips.
Mental wellbeing support
We believe mental health is health. Alongside your GP, our clinic has a dedicated team of wellbeing specialists available to enrolled patients — at no extra cost. Whether you're dealing with anxiety, stress, a long-term condition, or life challenges, we're here with you.
Health Improvement Practitioners (HIPs) - Funded
Qualified mental health professionals trained in Te Tumu Waiora primary care models. Short-term, solution-focused support available to all enrolled patients.
Health Coaches - Funded
Personalised self-management support for you and your whānau — helping you set goals, build healthy habits, and achieve your health potential.
Te Tumu Waiora - Funded
A nationwide initiative we're proud to be part of. Fully funded support for registered patients dealing with mental health, social challenges, or long-term health conditions.
Clinical Pharmacist & Health Navigator
Here Toitū — our Health Navigator helps you understand your medications, connect with community services, and navigate health and social support.
Not sure where to start?
Talk to your GP at your next appointment. They'll help connect you with the right support — whether that's a Health Coach, HIP, or a referral to specialist mental health services. You don't need a separate referral to access most of our wellbeing team.
Preventive care & health screening
Prevention is always better than cure. Our enrolled patients have access to funded screening programmes for some of New Zealand's most common and preventable conditions. We pro-actively check in, catch issues early, and help you stay ahead of your health.
Cardiovascular screening Funded
Heart health checks to assess risk factors including blood pressure, cholesterol, and diabetes markers — especially important for Pacific and Māori communities.
Diabetes screening & management
Diagnosis, monitoring, and regular reviews for Type 2 diabetes.
Cancer screening
Cervical, breast, bowel, and prostate screening. We help you understand what's recommended for your age and family history.
Immunisations Funded
Childhood and adult immunisation to the NZ schedule. Flu vaccinations available to enrolled and non-enrolled patients each year.
Chronic condition management
Regular reviews for asthma, COPD, hypertension, and other long-term conditions — to optimise your treatment and reduce impact on daily life.
Repeat prescriptions
Enrolled patients with well-managed, stable conditions can request repeat medication supply for up to six months via MyIndici. $18 per request.
Managing ongoing medication.
Call our team at 09 278 2578 or use your patient portal. Allow 2 working days to process your request. You'll receive a confirmation text message once approved.
What to know
Your doctor sets the length of your prescription based on your condition stability and monitoring needs. Doctors can prescribe for up to 12 months when clinically appropriate. If your request cannot be approved, we'll contact you by phone or text to discuss options.
For urgent needs
Call our team directly. We recommend keeping an adequate supply on hand to avoid gaps in your medication. Using a single nominated pharmacy makes repeat dispensing smoother for your continuity of care.
Telehealth — see your doctor from home
Can't make it into the clinic? We offer video consultations via Doxy.me during clinic hours — same care, from wherever you are. After hours, enrolled patients can access CareHQ telehealth 7am–10pm, seven days a week, directly through the MyIndici patient portal.
Video consultations (clinic hours)
Book a virtual appointment via our online system. Your doctor will start the video call in Doxy.me at your appointment time — no app download needed. Same fee as an in-person visit.
CareHQ after-hours telehealth - Via Portal
Available to enrolled patients 7am–10pm daily. Access CareHQ through your MyIndici patient portal. Southern Cross members can book via the MySouthernCross app and may be eligible for a free consultation.
Helpful Tips to Understand Virtual Consultations
What is a virtual consultation?
A virtual consultation refers to the practice of caring for patients remotely when the provider and patient are not physically present with each other.
What do I need to have a virtual consult?
To have a video consult, you will need a computer or laptop with a camera, a tablet or a smartphone. You will also need a good internet connection. You can use data, but Wi-Fi will give you better call quality. If you cannot make a video call, your doctor or nurse will talk to you on the phone.
How will I know if I can be treated virtually?
We will advise you whether this option is available for your consult, or this option may be available to you via your online or phone booking system. If you have booked in for a video consult, your practice will provide you with a unique link to your provider's online waiting room. If you have booked in for a phone consult, it is important you are contactable on the number provided at that time.
Is it secure and private?
Your information will not be stored in the video consult platform or phone. Your health practitioner will take notes in the same system used during in-person consults. Only you and your health practitioner will see your appointment, so your sessions are private, and none of your information is stored. Since virtual consults will take place from your own device and home environment, you also have a role to play in keeping yourself safe online.
Follow the guides from the National Cyber Security Centre (formerly CERT NZ) and these tips and advice for good online safety habits.
Preparing for your video consult
This is what you can do to make sure your virtual consult works best for you:
- Write down what you want to discuss and have a pen and paper available in case you need to write anything down.
- Consider your privacy – choose somewhere private where you can talk freely and safely. If others are present, let your health practitioner know. You can also use the chat function.
- Hands-free devices offer a better call experience. If you are using a smartphone or tablet, find a way to prop it up so you can move around freely.
- Make sure no one else is streaming while you are having your consult (if someone is watching a video on the Wi-Fi network you are using, your video quality may be poor).
- Visit the online waiting room 5–10 minutes before your appointment time, check in and test your audio and video. Your health practitioner will start the call when they are ready.
- Check you are clear about instructions for medication, work certificates, blood or other tests, self-care advice at home, and warning signs you need to seek further care.
How can I get my medication?
Your health practitioner can prescribe or arrange medication in all consults. They will send your prescription to your local pharmacy. Pharmacies are open for you to go and collect your medications. Some pharmacies may have a delivery option available – check if your pharmacy has this option available.
How much is a virtual consultation?
The cost will be the same as if you were visiting your medical centre.
Minor procedures & ACC
Many procedures that would otherwise require a hospital visit or specialist referral can be handled right here at our clinic — saving you time and reducing wait times. We're also ACC-registered for injury treatment and minor accident care.
Minor surgery
Skin lesion removal, mole biopsies, punch biopsies, and ingrown toenail surgery — performed in-clinic by our doctors.
Skin checks & liquid nitrogen
Full skin checks and cryotherapy (liquid nitrogen) for wart removal, sun spots, and benign skin lesions.
ACC injury treatment
We're an ACC-registered practice. Additional charges may apply for materials and complex consultations — ask reception for details.
Ear syringing
Safe, in-clinic ear wax removal using ear syringing — a quick procedure for blocked ears and hearing discomfort.
Phlebotomy (blood tests)
Blood draws for lab testing done in-clinic. Results are sent directly to your GP and accessible through MyIndici.
IV infusion
Intravenous infusion services available where clinically indicated — speak to your GP to discuss whether this is appropriate for you.
MyIndici patient portal Free for enrolled patients
MyIndici puts your health in your hands. As an enrolled patient, you get free access to a secure online portal and mobile app — so you can manage appointments, view results, and request prescriptions without calling reception.
Book
Appointments online
Book, reschedule, or cancel appointments at any time from your phone or computer
Request
Repeat prescriptions
Request ongoing medications online — $18 for enrolled patients. Processed within 48 working hours.
View
Test results & records
Access your lab results, medical history, immunisation records, and GP consultation notes
Connect
After-hours CareHQ
Book CareHQ telehealth 7am–10pm daily via the portal when the clinic is closed
How to get access
Ask reception to activate your MyIndici account when you next visit, or mention it when you enrol. You'll receive a confirmation email with instructions. The app is available on Apple App Store and Google Play.
Note: the portal is not for urgent health matters — for emergencies, call 111.
Get the MyIndici app
Visit fees
Enrolled patients receive government-subsidised fees. The table below shows standard consultation fees. Extended consultations (over 15 minutes) or appointments with more than one issue are charged at double rate — please book a double slot when booking.
Enrolling is free and takes 5 minutes — enrolled patients pay significantly less at every visit. Find out how to enrol →
Standard consult - Mon – Fri
Age 0–13
| With CSC | FREE |
| Non CSC | FREE |
Age 14–17
| With CSC | $13 |
| Non CSC | $13 |
Age 18+
| With CSC | $19.50 | $20* |
| Non CSC | $29 | $30* |
First visit – Weekdays only
| 0–13 yrs | FREE |
| 14–17 yrs | $26 |
| 18+ Non CSC | $65 |
| 18+ with CSC | $45 |
Weekend consult - Saturday surcharge applies
Age 0–13
| With CSC | $10 |
| Non CSC | $10 |
| Nurse consult | $10 |
Age 14–17
| With CSC | $23 |
| Non CSC | $23 |
| Nurse consult | $23 |
Age 18+
| With CSC | $29.50 |
| Non CSC | $39.50 |
| Nurse consult | $25 |
Driving medical
30 mins appt with GP and 15 mins appt with nurse
| $46 | $70* |
Online messaging fee
| $10* |
Script fee
| $17 | $18* |
Non-enrolled patients pay full casual rates. Enrolling is free — once enrolled you'll pay significantly less at every visit. Enrol now →
Casual patient - Eligible for NZ public funding
Age 0–5
| With CSC | FREE |
| Non CSC | FREE |
| Nurse consult | $20 |
Age 6–17
| With CSC | $30 |
| Non CSC | $45 |
| Nurse consult | $15 |
Age 18+
| With CSC | $55 |
| Non CSC | $75 |
| Nurse consult | $15 |
Enrol & save
Enrolling is free. As an enrolled patient, an 18+ visit drops from $75 to $30 — saving $45 every time.
Enrol now — it's freeVisitor / overseas patient Not eligible for NZ public funding
Age 0–5
| GP visit | $40 |
| Nurse consult | $35 |
Age 6–17
| GP visit | $60 |
| Nurse consult | $35 |
Age 18+
| GP visit | $85 | $100* |
| Nurse consult | $35 |
Eligibility check
Not sure if you're eligible for public funding? Check at health.govt.nz
- Saturday visits incur a $10 surcharge.
- ACC consultations may include additional charges depending on materials or complexity.
- Payment is required at the time of consultation. A $5 admin fee applies to any account unpaid by the end of the day.
- Missed appointments without at least 24 hours notice may incur a Did Not Attend (DNA) fee.
- Correspondence services (e.g. forms, medical certificates) are $10 each.
- Fees are subject to change.
- Nurse consults are not government-funded, so free paediatric rates do not apply to nurse appointments.
- CSC = Community Services Card — reduces fees for eligible NZ residents. All fees are subject to change. Payment is due at time of consultation.
* Prices will apply from 1 August 2026
Common questions
Do I need to enrol to get discounted rates at your clinic?
Eligibility for funded primary care depends on your visa and residency status. We'll help you check eligibility when you enquire — casual rates apply if you're not eligible for public funding.
Can I book an appointment or request a prescription online?
Yes. All enrolled patients get free access to MyIndici, your secure patient portal. You can book appointments, request repeat medications ($18 per request), view test results, and access after-hours CareHQ telehealth from 7am–10pm daily.
What mental health support is available at no extra cost?
We offer fully funded support to enrolled patients including Health Improvement Practitioners, Health Coaches, and Te Tumu Waiora services for anyone dealing with anxiety, stress, long-term conditions, or life challenges.
How do video consultations work and are they as effective as in-person visits?
Video consultations use Doxy.me during clinic hours and cost the same as in-person visits. All your information stays secure in our medical system, not in the video platform. If you can't do video, your doctor will call you instead.
Are there additional costs for minor procedures like skin lesion removal or ear syringing?
Some procedures and ACC consultations may have additional charges for materials or complexity. Please ask reception for details when you book.
Didn't find your answer? Aroha is our online receptionist. She answers common questions straight away, any time of day, so you don't have to wait on the phone.
Ready to join? Call 09 278 2578 or Enrol online