Health services · Papatoetoe GP clinic
Everything you need for your health — all under one roof in Papatoetoe.
As a Cornerstone-accredited GP clinic with ProCare PHO, we offer a full range of primary health services for patients of all ages — from everyday consultations to chronic condition management, mental wellbeing support, and telehealth. Enrolled patients access lower fees and a growing suite of fully funded services.
General practice
Your GP is your first point of contact for all health concerns. Our doctors take time to understand you as a whole person — not just your symptoms — and guide you through the right care, referrals, and specialist pathways when needed. We see patients of all ages and backgrounds.
General consultations
Standard 15-minute appointments for illness, injury, advice, and referrals. Book a double slot if you have more than one concern.
Child & family health
Medicals & certificates
Driving, insurance, and diving medicals. Sick leave certificates and occupational health documentation.
Specialist referrals
Women's health
Cervical smears, pregnancy testing, STI testing, contraception, and HPV screening — all in a safe, comfortable environment.
Travel health
Mental wellbeing support
We believe mental health is health. Alongside your GP, our clinic has a dedicated team of wellbeing specialists available to enrolled patients — at no extra cost. Whether you’re dealing with anxiety, stress, a long-term condition, or life challenges, we’re here with you.
Health Improvement Practitioners (HIPs) - Funded
Health Coaches - Funded
Te Tumu Waiora - Funded
Clinical Pharmacist & Health Navigator
Not sure where to start?
Preventive care & health screening
Prevention is always better than cure. Our enrolled patients have access to funded screening programmes for some of New Zealand’s most common and preventable conditions. We pro-actively check in, catch issues early, and help you stay ahead of your health.
Cardiovascular screening - Funded
Diabetes screening & management
Cancer screening
Immunisations - Funded
Chronic condition management
Repeat prescriptions
Managing ongoing medication.
Call our team at 09 278 2578 or use your patient portal. Allow 2 working days to process your request. You’ll receive a confirmation text message once approved.
What to know
Your doctor sets the length of your prescription based on your condition stability and monitoring needs. Doctors can prescribe for up to 12 months when clinically appropriate. If your request cannot be approved, we’ll contact you by phone or text to discuss options.
For urgent needs
Call our team directly. We recommend keeping an adequate supply on hand to avoid gaps in your medication. Using a single nominated pharmacy makes repeat dispensing smoother for your continuity of care.
Telehealth — see your doctor from home
Can’t make it into the clinic? We offer video consultations via Doxy.me during clinic hours — same care, from wherever you are. After hours, enrolled patients can access CareHQ telehealth 7am–10pm, seven days a week, directly through the MyIndici patient portal.
Video consultations (clinic hours)
CareHQ after-hours telehealth - Via Portal
Helpful Tips to Understand Virtual Consultations
Virtual Consultation refers to the practice of caring for patients remotely when the provider and patient are not physically present with each other.
To have a video consult, you will need a computer or laptop with a camera, a tablet or a smart phone. You will also need a good internet connection. You can use data, but WIFI will give you a better call quality. If you cannot make a video call, your doctor or nurse will talk to you on the phone.
We will advise you whether this option is available for your consult, or this option may be available to you via your online or phone booking system. If you have booked in for a video consult, your practice will provide you with a unique link to your provider’s online waiting room. If you have booked in for a phone consult, it is important you are contactable on the number provided at that time.
Your information will not be stored in the video consult platform or phone. Your health practitioner will take notes in the same system used during in-person consults. Only you and your health practitioner will see your appointment, so your sessions are private, and none of your information is stored. Since virtual consults will take place from your own device and home environment, you also have a role to play in keeping yourself safe online.
Follow the guides from CERT NZ and these tips and advice for good online safety habits.
This is what you can do to make to make sure your virtual consult works best for you:
- Write down what you want to discuss and have a pen and paper available in case you need to write anything down.
- Consider your privacy – choose somewhere private where you can talk freely and safely. If others are present, let your health practitioner, you can also use the chat function.
- Hands-free devices offer a better call experience. If you are using a smartphone or tablet, find a way to prop it so you can move around freely
- Make sure there is no one else streaming information while you are having your consult (if someone is watching a video on the wi-fi network you are using, your video quality may poor)
- Visit the online waiting room 5-10 minutes before your appointment time, check in and test your audio and video. Your health practitioner will start the call when they are ready. 6. Check you are clear about instructions for medication, work certificates, blood or other tests, self-care advice at home, and warning signs you need to seek further care.
Your health practitioner can prescribe/ arrange medication in all consults. They will send your prescription to your local pharmacy. Pharmacies are open for you to go and collect your medications. Some pharmacies may have a delivery option available – check if your pharmacy has this option available.
The cost will be the same as if you were visiting your medical centre.
Minor procedures & ACC
Minor surgery
Skin checks & liquid nitrogen
ACC injury treatment
Ear syringing
Phlebotomy (blood tests)
IV infusion
Intravenous infusion services available where clinically indicated — speak to your GP to discuss whether this is appropriate for you.
MyIndici patient portal Free for enrolled patients
Appointments online
Book, reschedule, or cancel appointments at any time from your phone or computer
Repeat prescriptions
Request ongoing medications online — $18 for enrolled patients. No phone call needed.
Test results & records
After-hours CareHQ
How to get access
Ask reception to activate your MyIndici account when you next visit, or mention it when you enrol. You’ll receive a confirmation email with instructions. The app is available on Apple App Store and Google Play.
Note: the portal is not for urgent health matters — for emergencies, call 111.
Visit fees
Enrolled patients receive government-subsidised fees. The table below shows standard consultation fees. Extended consultations (over 15 minutes) or appointments with more than one issue are charged at double rate — please book a double slot when booking.
Enrolling is free and takes 5 minutes — enrolled patients pay significantly less at every visit. Find out how to enrol →
Standard consult - Mon – Fri
Age 0–13
Standard
FREE
With CSC
FREE
Age 14–17
$13
With CSC
$13
$29
With CSC
$19.50
0–13 yrs
FREE
14–17 yrs
$19.50
Weekend consult - Saturday surcharge applies
Age 0–13
Standard
$10
With CSC
$10
Age 14–17
$23
With CSC
$23
$39.50
With CSC
$29.50
Casual patient - Eligible for NZ public funding
Age 0–5
Standard
FREE
With CSC
FREE
Age 14–17
$45
With CSC
$30
Age 18+
$75
With CSC
$55
Enrolling is free. As an enrolled patient, an 18+ visit drops from $75 to $29 — saving $46 every time.
Visitor / overseas patient Not eligible for NZ public funding
Age 0–5
GP visit
$40
Age 6–17
GP visit
$60
Age 18+
GP visit
$85
Not sure if you’re eligible for public funding? Check at health.govt.nz →
- Saturday visits incur a $10 surcharge.
- ACC consultations may include additional charges depending on materials or complexity.
- Payment is required at the time of consultation. A $5 admin fee applies to any account unpaid by the end of the day.
- Missed appointments without at least 30 minutes’ notice may incur a Did Not Attend (DNA) fee.
- Correspondence services (e.g. prescriptions, forms, medical certificates) may incur additional fees.
- Fees are subject to change.
- Nurse consults are not government-funded, so free paediatric rates do not apply to nurse appointments.
- CSC = Community Services Card — reduces fees for eligible NZ residents. All fees are subject to change. Payment is due at time of consultation.